Service Assurance
Our service commitment is not a slogan only. It is our firm action. For it, we have established an enormous, systematic, and standardized service assurance system. It ensures the timely and proper handling of each service item.
Professional answers
Tailored
Requirement analysis
Installation test
Regular inspection
Profit analysis
Technical support
BANGDE has 20+ engineers to service our customer around the world. Service includes equipment selection, capacity optimization, repair and maintenance. With 30 years crusher experience, we offer customized solutions to more than 30 countries and regions around the world.
Service network
Russia, Saudi Arabia, South Africa, Australia, Indonesia, Africa etc.
Genuine accessories
Self-made casting wearing parts and spare parts. After-sales service is guaranteed.
Customer training
10+ trainers. we send trainers to follow up product performance, operation specifications and maintenance. It makes sure that the equipment is in good working condition and works efficiently.
Quality assurance
As an equipment supplier, all the products provided by BANGDE can be used normally, and provide product technical information (including product English instruction manual, certificate of conformity, etc.).
Supply and installation time
After signing the contract, BANGDE carries out production to ensure a timely supply of goods. There are quality records and testing data for the manufacture and testing of products. For product performance testing, we have conducted a full-process and full-performance inspection of the product. The product will not be packed until the product is confirmed to be qualified.
Product delivery time
Delivery on time. If need to be completed in advance, BANGDE will try to organize production and installation earlier to strive to meet user needs.
Warranty commitment
BANGDE will provide 24-hour service on normal working days. During the validity period (except for wearing parts), life-long technical service support is available.
Response time
During the warranty period, if the product breaks down, it is guaranteed to make a handling opinion within 24 hours after receiving the objection raised by the user. If it needs to be solved on-site, it is guaranteed to send professional technicians, and the service personnel will not leave the site until the quality problem is not solved.
Spare parts
During the warranty period, the supplier will repair and replace the damaged parts caused by quality reasons free of charge. If the parts are damaged outside the warranty period, only the cost will be charged for the parts provided. If the equipment is damaged caused to the human factors of the buyer, the supplier will supply the parts repaired or provided at cost.
24
Hours / Identifying problem
1V1
One-to-one service from senior project consultants.
3-10
Days / Solving problem